Shipping & Delivery Policy

1. Where we ship

We currently ship physical NFC cards within India only.

Zimly Pro subscriptions are available internationally, including in the United States. They are delivered digitally — access is granted immediately on payment — so nothing on this page applies to them.

If you are outside India and want a physical card, email support@zimly.ai before ordering so we can confirm whether we can fulfil it.

2. Processing and dispatch

Every Zimly card is personalised, so each order goes through production before it ships. Orders are typically produced and dispatched within 3–5 business days of payment confirmation and approval of your card details.

Business days are Monday to Friday, excluding public holidays in Andhra Pradesh. Orders placed on a weekend or holiday begin processing the next business day. Large or bulk enterprise orders may take longer; we will tell you the expected timeline when you order.

3. Delivery timelines

Once dispatched, typical delivery times are:

• Within Andhra Pradesh: 2–4 business days
• Rest of India: 4–8 business days
• Remote or restricted-access areas: up to 10 business days

These are estimates from the courier, not guarantees. Delivery can be delayed by weather, strikes, regional restrictions or an incorrect or incomplete address.

4. Shipping charges

Shipping charges, where they apply, are shown at checkout before you pay — you will never be charged a delivery fee that was not displayed on the order summary.

5. Tracking your order

When your order is dispatched we email the tracking details to the address on your order. If you have not received tracking information within 7 business days of ordering, please contact us.

6. Failed, delayed or undelivered orders

• Incorrect address. Please check your delivery address carefully before paying. If a package is returned to us because the address was wrong or incomplete, we can re-ship it once you provide a corrected address; a re-shipping charge may apply.
• Nobody available. Couriers normally attempt delivery more than once. After repeated failed attempts the package returns to us and we will contact you to arrange re-delivery.
• Lost in transit. If tracking shows no movement for an extended period, or the courier confirms the package is lost, we will re-send your order or refund it in full — your choice. See our Refund & Cancellation Policy.
• Damaged on arrival. Report it within 7 days of delivery with a photo and we will replace or refund it.

7. Contact

For any delivery question, email support@zimly.ai with your order reference, or use our contact page.