Refund & Cancellation Policy

Last updated: July 19, 2026

This policy explains how cancellations and refunds work for purchases made through Zimly, operated by Innoworx India Technology Services Private Limited. Zimly sells two different things — a software subscription and a physical product — and they follow different rules, set out separately below.

1. Zimly Pro subscriptions

Zimly Pro is billed in advance on a monthly or annual basis through our payment partner.

Cancel any time. You can cancel from Settings → Subscription in the Zimly app, or by emailing support@zimly.ai. Cancellation stops future renewals.
Access after cancelling. Your Pro features remain active until the end of the billing period you have already paid for. We do not cut off access on the day you cancel.
Refund window. If you cancel within 7 days of your first payment on a new subscription, you may request a full refund of that payment.
Renewals. Charges for renewal periods are generally non-refundable once the new period has begun, because the service is made available immediately. If a renewal charged unexpectedly, contact us — we review these case by case.

2. NFC card orders

NFC cards are physical goods, personalised to you, so the rules differ from the subscription.

Before dispatch. You can cancel an order for a full refund at any point before it has been dispatched. Contact us as soon as possible, as personalised cards move into production quickly.
After dispatch. Because each card is printed with your own details, we cannot resell a returned card, so dispatched orders are not returnable simply because you changed your mind.
Damaged, faulty, or wrong item. If your card arrives damaged, does not work when tapped, or was printed incorrectly, we will replace it free of charge or refund it in full, at your choice. Report it within 7 days of delivery with a photo of the item.
Not delivered. If a package is lost in transit, we will re-send or refund in full. See our Shipping & Delivery Policy.

3. How to request a refund

Email support@zimly.ai from the address on your Zimly account, telling us what you bought and why you are requesting a refund. Include your order reference for card orders, and a photo if the item arrived damaged.

We aim to respond within 2 business days.

4. How refunds are paid

Approved refunds are returned to the original payment method — we cannot pay a refund to a different card or account. Once we approve and submit a refund, it typically reaches your account within 5–7 business days, though the exact timing is set by your bank or card issuer and is outside our control.

Refunds are issued in Indian Rupees (INR). If you paid in another currency, your bank's conversion rate at the time of the refund applies, so the amount you receive may differ slightly from the amount charged.

5. Contact

Questions about this policy? Reach us at support@zimly.ai or through our contact page.